CHARLESTON, W.Va. (AP) — The state of West Virginia continued to work on resolving a computer systems outage Thursday that is impacting residents’ access to services at several state agencies, including the Division of Motor Vehicles.
West Virginia Department of Administration officials announced Wednesday afternoon that it is experiencing a mainframe outage caused by equipment failure at its data center. Officials said the state Office of Technology has ordered the parts needed to repair the hardware, but that they don’t know how long the outage will last.
Division of Motor Vehicles Commissioner Everett Frazier said Thursday the outage is impacting the Division of Motor Vehicles’ ability to provide many of its services, like title work and driver record updates. But he said the agency’s offices are still open to the public.
“We are answering questions, reviewing documents, and helping customers the best we can until the mainframe is repaired,” he said.
Frazier said customers can still use the agency’s online portal to renew car registration and driver’s licenses.
“Additionally, these two services are available at all of our kiosk locations across the state,” Frazier said in a statement.