West Virginia (WVDN) – The Health Plan of West Virginia announced today that it has received two of the nation’s most prestigious honors for member experience: the Press Ganey Pinnacle of Excellence Award® for Highest Access to Care CAHPS Ratings in both Child Medicaid and Adult Medicaid populations. The awards recognize The Health Plan’s performance on the 2025 Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey administered by Press Ganey, the leading vendor for the Centers for Medicare & Medicaid Services (CMS) MHT-CAHPS survey.
“These back-to-back Pinnacle awards underscore our unwavering commitment to remove barriers and connect West Virginians—regardless of age—with the right care at the right time,” said Dr. Mumtaz Ibrahim, Chief Medical Officer of The Health Plan. “Access is the foundation of better health outcomes, and our teams work every day to ensure appointments are available, transportation is coordinated, and members understand how to navigate their benefits.”
Press Ganey’s Human Experience Awards honor health plans that achieve the highest levels of member satisfaction across multiple CAHPS domains. The Pinnacle of Excellence designation is reserved for organizations that rank in the top 5 percent nationally for access-related measures, including ease of getting appointments, after-hours care, and specialist referrals.
“West Virginia faces unique geographic and economic challenges,” added Jeff Knight, President and CEO of The Health Plan. “These awards validate that our localized approach—partnering with community providers, deploying mobile clinics, and offering 24/7 nurse triage lines—is making a measurable difference for the families we serve.”
The Health Plan will be formally recognized alongside other national leaders at the 2026 Press Ganey Human Experience Summit, scheduled for March in Nashville, Tennessee.
