Following public outcry that Mercer County residents would need to drive almost an hour to Beckley to discuss customer service provided by Suddenlink, the Public Service Commission of West Virginia (PSC) has decided to hold a public comment hearing in Princeton.
Originally the PSC had scheduled public hearings for only Beckley and Charleston.
The Princeton public comment hearing will take place on Tuesday, September 14, at 5 p.m. in the City of Princeton Parks and Recreation Meeting Room located at 201 Morrison Drive in Princeton.
“The commission has received thousands of complaints from Suddenlink customers about the unacceptable level of service provided by the company,” said PSC Chair Charlotte Lane. “Listening to citizens’ input is a critical part of how the commission decides cases. We provide several ways for customers to comment on the cases in front of us and actively encourage customers to be part of the process.”
In May, PSC officials met with Suddenlink representatives to discuss a correction plan to improve customer service after receiving just over 1,900 complaints. After 30 days, Suddenlink sent Lane a letter “that contained neither a correction plan nor details of the steps that Suddenlink has taken to improve cable television service.”
Now, the commission had ordered Suddenlink to provide a detailed plan on steps toward improvement. As part of the plan, the PSC will be hearing from West Virginians.
Intervenors in the case include the Commission’s Consumer Advocate Division; the Cities of Beckley, Charleston and Elkins; and the Kanawha County Commission.
After the public comment hearings, the PSC will hold an evidentiary hearing in Charleston on Aug. 26.